The controller of your personal data
Limited Liability Partnership "Lilo"
010000, Nur-Sultan, Baykonur
Taxpayer Identification Number (INN): 821128050186
Primary State Registration Number of the Individual Entrepreneur (OGRNIP): 220440032969
Personal data usage
When you purchase products from www.raduga-grez.com (‘Website’) we process and collect the personal information you provide, such as name, address, phone number, email and your purchase. We do it to be able to provide services to you, manage complaints and returns, invoice you or manage our legal obligations.
We process your personal data required to complete and dispatch your purchase, including name, billing and delivery address, payment details, phone number and email. We collect your email address in order to send you an order confirmation; we collect your telephone number as the courier company requires it, and to contact you if there are any issues with the order.
When you browse our Website, we automatically collect your IP address to learn about your browser and operating system. We also collect data about your browsing, including the pages you visit and how you interact with these pages.
We collect your email address when you sign up to receive our news.
We do not share your personal information with anyone else. We will only disclose your personal information if we are required to do so by the law or if you violate our Terms and Conditions.
Your card data is encrypted via PCI-DSS. Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After that your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS.
As a general rule, your personal data will not be disclosed to a third party without your permission. However, in certain circumstances and in accordance with the law it can be necessary to disclose your personal data to the police, lawyers, auditors, courts, and public authorities.
Third-party service providers, such as payment gateways and other payment transaction processors have their own privacy policies. We are required to provide them with your purchase related transactions. We recommend you to read the privacy policies of these providers.
We protect the confidentiality, integrity, and accessibility of your personal data. We have implemented technical and organisational security measures to ensure that our internal procedures comply with the established security standards and applicable statutory requirements.
We have internal information security rules with instructions and measures to protect your personal data from being used illegitimately or fraudulently, destroyed, lost and altered.
The credit card information is encrypted and stored with encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Please note that no method of providing information when using the Internet does not give 100% certainty. Although we try to use solutions dedicated to the protection of your data, we can not guarantee an absolute protection.
We use Session cookies to be able to make the Website work. We use Statistical and Preference cookies to offer you the best possible products and services. We use Marketing cookies only with your consent. We use Security cookies for security purposes.
- You can request a copy of the data that we hold about
- You can request a restriction of processing your personal data
- You can request to correct any inaccuracies in the personal data we hold about you.
- You can request data transmission to the data controller
- You may withdraw any consent you may have given. We will then delete your personal data unless we can continue the processing. Our newsletter can be unsubscribed by clicking on the link at the bottom of the newsletter
- You can request the deletion of your personal data
Questions & complaints
If you would like to correct, amend or delete any personal information we have regarding you, register a complaint, or simply want more information please contact our Customer team ont firstname.lastname@example.org.